IT Support Executive - #978274

Thyrocare Technologies Ltd.

Date: 3 days ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
This job is provided by 1. Help Desk Support:

  • Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
  • Provide prompt and efficient resolution of hardware, software, and network-related issues.
  • Troubleshooting and Problem Resolution:
  • Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
  • Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
  • Inventory Management:
  • Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
  • Assist in the procurement and deployment of new IT assets as needed.
  • Data Security and Backup:
  • Ensure data security measures are followed, including regular backups of critical systems and data.
  • Assist in implementing security protocols to protect sensitive information.
  • User Training and Documentation:
  • Conduct training sessions for Lab personnel on IT procedures, best practices, and software usage.
  • Maintain documentation for IT processes, troubleshooting guides, and user manuals.

6- Active directory management

7- SaaS application management.

8-Server Administration

9-Firewall and Networking knowledge.
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