Training Manager Elite Banker - #978346


Date: 1 day ago
City: Thane, Maharashtra
Contract type: Full time

Role/ Job Title:Training Manager - Elite Banker

Function/ Department:Retail Liabilities

Job Purpose:

Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals.

Roles & Responsibilities:

  • Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals
  • Ensuring quality customer engagement by VRMs and making continuous effort to improve same by adopting industry best practices. Also responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.
  • Liaisioing with other product leadership teams (on-ground) to be informed on latest product developments and train VRM teams accordingly
  • Devising various approaches such as Role Plays, Engagement Scripts and adopting industry best practices to enhance peer learning among VRMs
  • Incumbent is Responsible for monitoring calls/engagement quality - sales and processes followed by VRMs in the region
  • Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring VRM adoption of same
  • Initiation of recruitment program, to hire industry best talent for the organization
  • Manage and reduce attrition rate among VRMs by following industry best practices.

Secondary Responsibilities:

  • Incumbent is responsible to ensure that VRMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank's audit and compliance framework.
  • Responsible to ensure VRM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.
  • Preparation and adoption of robust quality management framework as per the industry best practices.

Managerial & Leadership Responsibilities:

  • Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
  • Attract and retain best-in-class talent for VRM's in the zone.
  • Monitor and achieve key parameters on hiring quality and attrition rates and make necessary improvements.
  • Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.

Education & Qualification:

Graduation: Any Graduate
Post Graduation: MBA / PGDM

Experience:5 to 10 years of relevant experience

Post a CV

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