Customer Technical Support Specialist in Faridabad - #978389

Date: 1 week ago
City: Faridabad, Haryana
Contract type: Full time
Key Responsibilities

  • Onboard customers and give initial training, guidance, and integration support
  • Provide exceptional technical support to our customers via phone, email, and chat
  • Troubleshoot customer issues and identify solutions quickly and efficiently
  • Maintain a deep understanding of our live video commerce platform and its functionalities
  • Create and maintain comprehensive knowledge base articles and FAQs
  • Escalate complex issues to the engineering team as needed
  • Proactively gather customer feedback to identify areas for product improvement
  • Seek Customer feedback & get their testimonials

About Company: SaleAssist is an award winning Live Video Commerce SAAS product. Proud to be part of Google for AI , Microsoft, Salesforce &
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