Assistant Manager-Collection(CV DMS) - #993176

TMI Network


Date: 1 week ago
City: Gorakhpur, Uttar Pradesh
Contract type: Full time
Education qualification: Any Graduate/Post Graduate

Key Responsibilities

  • Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
  • Review cases with FOS / TL and work assignment basis the disposition code.
  • Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
  • Receipt book & Repo kits allocation and auditing periodically
  • Agency billing closure within 60 days of the work completed month.
  • Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.
  • Handling collection/repo-related customer service issues/escalations.
  • Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
  • BKT resolution with agency and FOs level needs to be tracked & reviewed.
  • Flow rates to the next BKT need to be restricted on the location you are handling.
  • Remove the non-performing FOs, recruit a fresh team and train as and when required.
  • CRM queries need to be closed as per the TAT assigned.
  • RCU audit queries must be reverted before TAT and implementation of committed action at the field level.
  • Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field.
  • HHT 100% utilization and report to be submitted to ACM / RCM regularly.
  • HHT not working need to be informed to the IT team for need of support
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