Manager, Infrastructure Operations
Hyland
Manager, Infrastructure Operations
Location: Kolkata / Hyderabad, India Work Arrangement: Hybrid – 3 days per week in office
About The Role
As the Manager, Infrastructure Operations, you will be responsible for overseeing the deployment, operation, and auditing of Hyland's information systems infrastructure — delivering a reliable, secure, and trusted environment. You will lead a team of skilled professionals, driving security vulnerability remediation, automation strategies, and operational excellence while fostering collaboration across Cyber Security, Engineering, and Support teams. This is a leadership role for someone who is both a strategic thinker and a hands-on people leader.
Your Role Responsibilities – Here's What You'll Do
- Oversee and direct the security vulnerability remediation lifecycle across Hyland's infrastructure, ensuring timely assessment, prioritization, and execution of remediation activities across servers, endpoints, networks, and cloud platforms
- Lead the development and implementation of automation strategies for vulnerability remediation, including patch deployment, configuration enforcement, and validation processes to improve operational efficiency and reduce security risk
- Foster strategic partnerships with Cyber Security, Infrastructure Engineering, and Support teams to ensure coordinated vulnerability response, address recurring patterns, and prevent reintroduction of vulnerabilities
- Provide technical leadership and mentorship to Security Vulnerability Remediation Specialists, developing team expertise in systems administration, scripting and automation, and security remediation across Windows, Linux, cloud, and identity platforms
- Manage vulnerability remediation queues, SLAs, and aging metrics; drive continuous improvement in operational documentation, tracking, and reporting processes to ensure team commitments are consistently met
- Oversee all people management functions including hiring, performance management, compensation, and employee development; coach and develop team members while identifying and cultivating future leaders
- Bachelor's degree in Computer Science or a related field, with 12+ years of relevant experience
- Superior leadership, sound judgment, and business acumen with a demonstrated ability to manage and develop high-performing technical teams
- Proven experience overseeing infrastructure operations, security vulnerability remediation, and IT compliance programs
- Superior problem-solving, critical thinking, and analytical skills with the ability to thrive in a fast-paced, deadline-driven environment
- Superior oral and written communication skills with the ability to engage all levels of the organization with professionalism, discretion, and tact
- Experience developing and managing annual budgets and overseeing strategic planning for infrastructure projects and programs
- Demonstrated experience managing vulnerability remediation queues, SLAs, and operational metrics
- Experience with automation strategies for patch deployment, configuration enforcement, and validation processes
- Superior knowledge of highly available enterprise-level network components and Microsoft operating systems and products
- Proven ability to coach, mentor, and develop team members while identifying and cultivating future leaders within the organization
Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com .
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform . Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities . We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.