FRONT OFFICE ASSOCIATE

Summary

• To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.

• To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors.

• To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques.

• To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

• General responsibilities are to maintain a high standard of grooming and hygiene at all times

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.