Advance Support Engineer (US Shift)

Radcom

RADCOM legal office in India is based at Delhi. We are expanding our presence and currently looking to hire:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry.
BE/ Bsc in CS, EE, Telecommunications graduate
Telecom Knowledge (Mobile Data, IMS, 5G).
Linux and Basic Telecom Call flow – Mandatory. Scripting and Ansible - a plus.
Open stack / Cloud based infrastructure (OpenStack/VMware), Kubernetes knowledge is a plus
Understanding of basic networking – OSI Layer
System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds
Scripts development in Pearl, Python, Shell and Bash - Advantage
Willing to work in night shifts
Fluent English – Mandatory
Valid passport

Based in RADCOM India offices, Delhi, India.
Mostly work from Home in USA business hours – 8PM IST to 5 AM IST.
Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)
Having very good customer interaction interface and able to drive customer calls independently.
Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.
Working closely with the management on customer updates and future plan
Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

If required: travel to on-site support outside India, training, installation, and configuration, etc.