Debt Manager-Flows-Two Wheeler Loan
IDFC FIRST Bank
About the Role
The Debt Manager – Flows – Commercial Vehicle is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in the assigned territory. The role holder ensures efficient and optimized EMI recovery from customers, while adhering to all bank guidelines and contributing to the larger organizational objectives.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Control delinquency of the area, bucket-wise and DPD-wise, with focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with default customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
- Maintain administrative data related to collections, including delinquent account history and MIS reports.
- Review collection feedback on a daily, weekly, and monthly basis.
- Support process improvements to enhance collection efficiency.
- Collaborate with internal teams to ensure compliance and operational effectiveness.
Education
- Graduate – Any discipline
- 2 years of relevant experience in collections
- Strong understanding of collections processes and legal guidelines.
- Ability to manage and coordinate with collection agencies.
- Excellent communication and negotiation skills.
- Proficiency in maintaining MIS and administrative records.
- Ability to work independently and as part of a team.