Customer Success Partner

The Customer Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Grow Them Commercial Mid-Market space, valued at approximately $2M+ in annual revenue. As a Customer Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day-to-day screening program for the customer, he/she develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services. Roles & Responsibilities Implement and manage customer background screening programs to best align with customer’s organizational needs and goals • Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base • Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sale’s capacity. Assist client in goal achievement by leveraging Sterling’s products and services • Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles • Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction • Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com • Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs • Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business Qualifications Graduate- preferred • 2+ years’ experience in a client-facing role – preferred • Sales and/or sales management experience • Team management experience is a plus Strong client focus – commitment to delivering superior client experience and advocating for client needs • Consultative selling skills – experience expanding account reach, up/cross-selling, new business development • Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win • Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics • Excellent oral and written communication skills • Organization – ability to prioritize and focus on value-add activity, ability to multi-task • Attention to detail Microsoft Office – Expert FADV.com • Salesforce.com – Intermediate • High comfort level with technology and software systems FADV.com

We have great people here and are looking for more. Come join us!

Follow us:

• Facebook

• Instagram

• LinkedIn

• X

• YouTube

Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.