Deputy Area Manager - PLCS - Growth

Bajaj Finserv

Location Name: Kolhapur

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

Responsible for sales activities through call-center for Banking / non-banking products
Campaign management for call-centre.
Data Management & Vendor management.
Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
COA management
Conceptualize and develop promotional campaigns for all the channels
Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
Measure productivity and implement training measures to bridge the gap to achieve required productivity
Initiate and lead various process enhancement and system development projects for both the channels
Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee – Call Centre teams productivity
Compliance, policies, guidelines & processes
Resolve all customer escalation and queries related to both the channels

Systems Understanding & Data Analysis:

Understanding of CRM & lending system - Salesforce.com / UNICA
Understanding of campaign management in Dialer
Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
Tracking all important matrix of business on regular basis
Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
Need to have excellent excel and PowerPoint skills

Required Qualifications And Experience

Responsible for sales activities through call-center for Banking / non-banking products
Campaign management for call-centre.
Data Management & Vendor management.
Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
COA management
Conceptualize and develop promotional campaigns for all the channels
Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
Measure productivity and implement training measures to bridge the gap to achieve required productivity
Initiate and lead various process enhancement and system development projects for both the channels
Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee – Call Centre teams productivity
Compliance, policies, guidelines & processes
Resolve all customer escalation and queries related to both the channels

Systems Understanding & Data Analysis:

Understanding of CRM & lending system - Salesforce.com / UNICA
Understanding of campaign management in Dialer
Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
Tracking all important matrix of business on regular basis
Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
Need to have excellent excel and PowerPoint skills