L2 Network Engineer

Job Title: L2 Network Engineer

Experience: 4–7 Years

Location : Chennai

Employment Type: Full-Time

Job Summary

We are seeking a skilled and proactive L2 Network Engineer with 4–7 years of experience in enterprise network operations and support. The ideal candidate will have strong expertise in routing, switching, firewalls, VPNs, LAN/WAN technologies, and network monitoring. The role involves troubleshooting network incidents, ensuring network availability, supporting security infrastructure, and handling escalations from Level 1 support teams.

Key Skills

• Routing and Switching
  
• Firewall Administration and Troubleshooting
  
• VPN Configuration and Support
  
• LAN/WAN Technologies
  
• Network Monitoring and Performance Management
  
• Incident Management and Root Cause Analysis
  
• Network Security Fundamentals
  
• Configuration and Change Management
  
• Technical Documentation
  

Primary Responsibilities

• Monitor, maintain, and support enterprise network infrastructure to ensure high availability and performance.
  
• Troubleshoot and resolve L2 network incidents related to routing, switching, firewall, VPN, and connectivity issues.
  
• Handle escalations from L1 support teams and provide timely resolution within defined SLAs.
  
• Configure and manage network devices including routers, switches, firewalls, and VPN gateways.
  
• Investigate network performance issues, identify root causes, and implement corrective actions.
  
• Monitor network health using enterprise monitoring tools and respond to alerts proactively.
  
• Support firewall policy changes, access control requests, and security-related troubleshooting.
  
• Perform network change implementations, upgrades, and maintenance activities as per change management procedures.
  
• Coordinate with internal teams, vendors, ISPs, and service providers for issue resolution.
  
• Maintain accurate network documentation, diagrams, incident records, and operational procedures.
  
• Participate in on-call support and major incident management activities when required.
  
• Ensure adherence to security, compliance, and operational standards.
  

Technical Requirements

• Strong understanding of TCP/IP, VLANs, STP, NAT, ACLs, and network protocols.
  
• Hands-on experience with routing protocols such as OSPF, BGP, and EIGRP.
  
• Experience managing firewalls such as Cisco ASA, Fortinet, Palo Alto, Check Point, or similar.
  
• Knowledge of VPN technologies including IPsec and SSL VPN.
  
• Experience with network monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, or equivalent.
  
• Familiarity with ITIL-based incident, problem, and change management processes.
  

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, Electronics, or a related field.
  
• Industry certifications such as CCNA, CCNP, NSE, PCNSE, or equivalent are preferred.
  
• Strong analytical, troubleshooting, and communication skills.
  

Remarks

Strong troubleshooting capabilities and operational support experience are mandatory. The candidate should be comfortable working in a 24x7 support environment and managing critical network incidents.

Technical Requirements

• Strong understanding of TCP/IP, VLANs, STP, NAT, ACLs, and network protocols.
  
• Hands-on experience with routing protocols such as OSPF, BGP, and EIGRP.
  
• Experience managing firewalls such as Cisco ASA, Fortinet, Palo Alto, Check Point, or similar.
  
• Knowledge of VPN technologies including IPsec and SSL VPN.
  
• Experience with network monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, or equivalent.
  
• Familiarity with ITIL-based incident, problem, and change management processes.
  

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, Electronics, or a related field.
  
• Industry certifications such as CCNA, CCNP, NSE, PCNSE, or equivalent are preferred.
  
• Strong analytical, troubleshooting, and communication skills.