Territory Manager-Home Loan and Suvidha LAP
IDFC FIRST Bank
Role/Job Title: Territory Manager-Home Loan and Suvidha LAP
Business: Retail Banking
Function department: Home Loans
Job Purpose
Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.
Primary Responsibilities
- Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.
- Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.
- Conduct customer meetings to assess eligibility, financial standing, and property documentation.
- Ensure smooth processing of applications, documentation, and disbursement coordination.
- Deliver timely support and personalized service to enhance customer satisfaction.
- Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
- Track and report sales performance, pipeline status, and market feedback to senior management.
- Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
- Coordinate with credit, operations, legal, and technical teams for efficient loan processing.
- Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
- Identify and convert sales opportunities from existing customer relationships.
- Promote digital enablement to fulfill customer needs holistically.
- Demonstrate excellent communication, presentation, and interpersonal skills.
- Ensure effective cross-functional coordination and relationship management.
- Utilize banking systems and customer management platforms efficiently.
- Graduate Degree: Any stream
- Postgraduate Degree: Any stream (preferred)
- Professional Certifications: Preferred but not mandatory
- 5 to 10 years of relevant experience in BFSI, preferably in retail lending and customer engagement.