Sr Customer Service Executive - Global Network Operations
Tata Communications
Position Summary: Sr. Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (SDH/DWDM/OTN). He is mainly responsible for 24x7 Operation & Maintenance of Subsea Cable Systems (SDH/DWDM/OTN) & associated network elements and NMS. He will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely updates to concern teams. Active coordination with internal customers, Subsea CLS landing parties & Cable landing stations, vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cable station teams. Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.