Technical Support Consultant

Altera Digital Health Inc.

Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
Basic understanding of Windows Servers.
Exposure to interacting with international clients.
Hands-on experience in application / product support.
Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
Has software support experience demonstrating troubleshooting / analytical skills.
Has understanding of software development life cycle.
Has experience with managing healthcare interfaces using HL7.
Has experience in troubleshooting performance-related issues.
Has experience in working effectively both in a team environment as well as independently.
Has good written and oral communication skills along with strong customer service skills.

Responsibilities:-

Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
Document issues and customer requests, following standard operating procedures and meeting SLAs.
Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
Stay abreast of current technology in products, design changes, and new products offered.
Position may require participation in after-hours and on-call support.

Good to Have:

Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
Has knowledge in configuring and using one or more Sunrise applications or components.
Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.

3+ years of experience.