Network Monitoring & Support Associate
Lenovo
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Network Monitoring Support – Roles Responsibilities
- Network Monitoring
- Monitor WAN, LAN, Wi-Fi, MPLS, VPN, SD-WAN, and internet links using monitoring tools.
- Track network device health for routers, switches, firewalls, load balancers, and access points.
- Monitor bandwidth utilization, latency, packet loss, and link availability.
- Identify threshold breaches and generate proactive alerts.
- Ensure 24x7 monitoring of critical infrastructure and business applications.
- Monitor ISP performance and uptime.
- Incident Management
- Acknowledge and troubleshoot network incidents within SLA timelines.
- Perform initial diagnosis and isolation of network issues.
- Coordinate with L2/L3 teams, OEMs, and ISPs for resolution.
- Handle priority incidents and provide timely updates to stakeholders.
- Perform escalation management for critical outages.
- Ensure proper ticket logging, categorization, and closure documentation.
- Network Support Activities
- Configure and support routers, switches, firewalls, and wireless devices.
- Support VPN connectivity and remote user access.
- Perform port configuration, VLAN changes, and IP management.
- Assist in firewall rule implementation and access management.
- Support DNS, DHCP, and network authentication services.
- Coordinate planned maintenance and network changes.
- Performance Availability Management
- Analyze recurring issues and perform root cause analysis (RCA).
- Ensure network availability and redundancy.
- Conduct preventive maintenance activities.
- Optimize network performance and traffic flow.
- Recommend improvements for stability and scalability.
- Reporting Documentation
- Prepare daily/weekly/monthly network health reports.
- Share outage reports, RCA, and preventive action plans.
- Maintain network diagrams, SOPs, and configuration documentation.
- Track SLA compliance and incident trends.
- Maintain inventory of network assets and licenses.
- Security Compliance
- Monitor firewall logs and suspicious network activities.
- Ensure compliance with security policies and standards.
- Support vulnerability remediation and patch coordination.
- Coordinate with cybersecurity teams during security incidents.
- Ensure secure access and adherence to change management processes.
- Stakeholder Coordination
- Coordinate with internal IT teams, vendors, ISPs, and customers.
- Provide regular updates during major incidents.
- Support business during audits, transitions, and critical activities.
- Participate in CAB meetings and operational reviews.
- Tools Commonly Used
- SolarWinds
- PRTG
- Nagios
- Zabbix
- ManageEngine
- Cisco Prime
- Wireshark
- ServiceNow
- SCCM / Endpoint tools (where applicable)
- TCP/IP, Routing Switching
- VLAN, VPN, MPLS, SD-WAN
- Firewall Wireless Technologies
- Network Troubleshooting
- Incident Change Management
- Monitoring Tools Knowledge
- Communication Coordination Skills