Officer-Customer Care Services

Kokilaben Dhirubhai Ambani Hospital

Job No. Job No 07 Department Support Staff and Tech Location Amravati, Maharastra Work Experience 0–5 Years Qualification Graduate; PG / Diploma (Relevant) preferred Description

Ensure that right billing takes place based on the kind of service required by the patient

Readily help the patient and attendant

Solving the problems of the patient and clear the queries regarding their case

Problems being diverted from operational departments for proper solution

Guiding the patient to right departments

Helping the corporate in patients with proper correspondence with the corporate

Preparing the complete TPA files and submitting to Finance department

Sending the reports to the MRD department after every 15 days

Giving the letters, Railway / air concession forms to the patient

Coordination with different departments of the hospital

Submission of any deficiencies / queries raised by the insurance company

To be a part of the Quality Improvement Initiative & Protocols of the organization.