THE COMPASS : THE CORNERSTONE : People Operations – L6 Supervisor

Wonderworth Solutions

The Role:

Two critical functions. One operational owner.
The Supervisor — People Operations oversees recruitment, onboarding, payroll, employee support, and workplace operations to ensure WWS runs smoothly without breakdowns.
You manage recruitment execution, monitor hiring funnels and operational metrics, guide team performance, resolve escalations, and improve processes across both functions. You ensure the right people are hired, onboarded effectively, supported consistently, and retained through stable operational systems.
The Anchor does not manage tasks. It stabilizes the people systems the organization depends on every day.

What You Will Own – Your Responsibilities :

Team supervision — managing daily operations across RMT and EEXOPS
Recruitment oversight — monitoring hiring pipelines, onboarding, and retention metrics
Employee operations management — overseeing payroll, attendance, vendors, facilities, and employee support
Process compliance — ensuring HR, payroll, onboarding, and vendor processes meet compliance standards
Performance tracking — reviewing KPIs, audits, and operational improvements
Escalation management — resolving employee, payroll, vendor, and operational issues
Reporting & analytics — preparing operational reports, SLA tracking, and performance summaries
Team development — coaching teams, improving accountability, and strengthening collaboration

Non-Negotiable Metric :

OPERATIONAL COMPLIANCE + PEOPLE RETENTION
90% First-Year Retention
Measured through payroll accuracy, onboarding completion, recruitment turnaround time, employee query resolution, vendor SLA adherence, and operational compliance standards.

The Fight: What You will Fight:

Organizations fail when recruitment hires quickly but onboarding breaks, when payroll errors damage trust, when vendors underperform without accountability, or when operational gaps quietly slow down every team.
The Anchor fights fragmentation — ensuring that recruitment, onboarding, payroll, administration, and employee support operate as one coordinated system instead of isolated functions.
When the system is stable, teams perform. When it is not, every department feels the impact.

WHO THRIVES HERE : Three Traits We Cannot Teach

You see operations as one system — You understand how recruitment, onboarding, payroll, and employee support impact each other.
You lead with accountability — You track metrics, follow up consistently, and ensure disciplined execution.
You stay stable under pressure — You handle escalations, deadlines, and operational challenges with structure and control.

THE WWS PERKS :

Full training in recruitment, employee operations, payroll, compliance, and team leadership
A supervisory role with clear ownership across hiring and operational performance
Direct impact on employee experience from hiring to workplace support
Leadership exposure across multiple operational functions at WWS
A culture built on accountability, structured operations, and people-first execution

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, Management, or a related field
6 years of experience in Recruitment, HR Operations, Administration, or People Management
Experience handling recruitment processes, employee operations, payroll coordination, or administrative functions
Strong organizational, communication, and problem-solving skills
Ability to manage multiple teams, priorities, and operational deadlines
Knowledge of HR processes, compliance standards, attendance management, and reporting systems is preferred
Proficiency in MS Excel, reporting tools, and operational tracking systems
Leadership mindset with strong accountability and coordination skills