Customer Relationship Executive

• Kolkata, West Bengal, India
• Full-Time
• On-Site
• 250,000-350,000 INR / Year

Department: MDO

Location: Kolkata (In Office)

Experience: Fresher to 1 Year (Open to enthusiastic freshers!)

Work Schedule- Monday to Saturday

Job Overview: We are looking for a Customer Relationship Executive who will serve as a vital link between SuperProcure and our clients. Your primary responsibility will be to proactively follow up with clients, understand their ongoing context, and follow up with necessary stakeholders till the task is completed.

This role requires a unique blend of patience, persistence, and high motivation to get things done through structured communication. If you are someone who stays calm under pressure, loves engaging with people, and can systematically drive tasks to completion, this role is for you.

Key Responsibilities

• Client Follow-ups: Proactively call clients daily to follow up on pending tasks, actions, and milestones.
• Data & Context Management: Listen actively to understand the client's current context/challenges and capture these insights accurately and communicate to internal stakeholders.
• System Updates: Maintain accurate, real-time records of whether tasks are "done" or "pending" within our internal systems
• Direct Reporting: Work closely with and report directly to the Leadership Team to share daily progress reports, client bottlenecks, and updates.
• Future Growth: As the team expands, this function will scale into a larger pool of specialists dedicated solely to client engagement and data collection, offering early team-leading opportunities.

Requirements

• The Persona: Highly calm, composed, and patient. You should possess a polite yet persistent attitude to drive work out of other people without friction.
• Communication Skills: Exceptional verbal and written communication skills.
• Language Fluency: Absolute fluency in Hindi and English is mandatory. Proficiency in any additional regional languages is a major advantage.
• Tech Savviness: Basic comfort with using software tools, google sheets or excel
• Ownership: A strong sense of accountability and self-motivation to hit daily follow-up targets.

What’s in it for You?

• Direct mentorship and visibility working closely with leadership

• A clear growth path into a senior or managerial role as this specific function scales up.

• A supportive, energetic, and collaborative work culture.

Other Details

• No. of positions - 1

• CTC- 2.5 – 3.5 LPA

• Location- Kolkata

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.

Indian logistics spent is 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by manual processes spread across multiple stakeholders who work in silos to complete transportation of goods.

SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, PepsiCo, Tata Consumers, Dawaat, L&T Constructions, Aditya Birla, MP Birla Corporation, Sun Pharma, many more.

SuperProcure is backed by IndiaMart & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech.

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.

Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.