Senior Support Engineer

HCLTech

Senior Support Engineer Nagpur, Maharashtra

Job Summary

To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas