Process Associate

Job Role: Customer Service Associate

International Voice (Insurance Project)

Band: BPO 1/2

Location: Gandhinagar

Shift: US

Please find below the JD:

• Good Communication Skills (Spoken & Written)
• Should be dynamic and able to adapt quick changes
• Managing high volumes of outbound calls in a timely manner
• Good Typing speed -30-40 words per minute with an accuracy of at least 90%
• Ability to multi-task, set priorities, and manage time effectively
• Willingness to work in night shifts/US shift
• Should be flexible and willing to invest additional hours at work as and when required
• Should be a team-player and willing to contribute to team goals over individual performance, as and when required
• Identify and resolve exceptional queries
• Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
• Adherence to overall Service Delivery Requirements
• Should have basic knowledge on MS Office

Desired Candidate Profile