Front Office Supervisor - Six Senses Fort Barwara
IHG Hotels & Resorts
As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
- Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
- Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
- Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
- Implement and maintain guest recognition program.
- Assist in scheduling, training and providing feedback to Front Office Receptionist.
- Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
- Fluent in English.
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