Counsellor (Admissions)

Job Designation: Counsellor (Admissions)

Job Summary:

The Admission Counsellor will be responsible for managing telephonic and walk-in admission enquiries throughout the year, ensuring timely, accurate, and professional responses. The role involves providing detailed counselling to prospective students and parents, supporting admission processes, and contributing to conversion of enquiries into admissions while maintaining high service standards aligned with institutional values.

Designation

Counsellor

Location

Navi Mumbai

Department

Admissions

Key Responsibilities

• Manage telephonic and walk-in admission enquiries throughout the year with timely and accurate responses
• Support admission operations during peak periods by efficiently handling high enquiry volumes
• Provide detailed counselling on programs, eligibility criteria, admission procedures, and timelines across various schools
• Coordinate with different schools and departments to ensure accurate and updated admission information
• Act as the first point of contact for prospective students and parents, ensuring professional interaction
• Provide personalized guidance to support informed program selection decisions
• Ensure prompt response and minimal waiting time for calls, emails, and walk-ins
• Maintain accuracy and quality in enquiry handling and communication
• Record, update, and maintain enquiry data, documentation, and follow-up records systematically
• Ensure continuity of services during peak workload, staff absence, or exigencies
• Manage walk-in visitors and maintain an organized counselling environment
• Conduct follow-ups with prospective students to support admission conversion
• Assist in workload distribution within the team to ensure operational efficiency
• Support tracking and analysis of enquiry trends for reporting and planning purposes.
  

Educational Qualifications

• Graduate degree from a recognized university.
  

Professional Certifications

• Certification in Counselling, Sales, Customer Service, or CRM tools (preferred).
  

Professional Experience

• Minimum3 years of experience in admission counselling, customer service, front office, or similar student-facing roles in an educational institution.
  

Skills and Competencies

• Excellent verbal and written communication skills
• Strong counselling and interpersonal skills
• Ability to handle high-volume enquiries and work under pressure
• Good understanding of admission processes and academic programs
• Proficiency in MS Office and CRM/data management systems
• Strong organizational and time management skills
• Customer-focused attitude with problem-solving ability
• Ability to work collaboratively with multiple departments and teams