Manager, TSG Product Management

Company Profile

Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious changemakers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.

The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top-ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

The Manager is responsible for envisioning, implementation and adoption of all features/functionality related to one larger or a few smaller products. This role represents the “voice of the customer”, maintaining and prioritizing the product backlog to ensure that everyone is working on tasks that maximize business value and deliver the most necessary fixes and functionality to all customers.

Key responsibilities

• Product Planning & Stakeholder Engagement (50%)
  • Distill high level roadmap set by Product Manager into a clear and actionable sequence of work
  • Ensure continuous communication with key firm and technology stakeholders to ensure alignment with roadmap and make right business decisions in the face of rapidly changing conditions and priorities
  • Research and define the customer segments served by the product(s). Develop a deep understanding of customer goals and the value customers derive from the product(s), as well as future opportunities.
  • Measure customer value/business outcomes through pilots, surveys, sprint reviews, KPI metrics, etc. to ensure product fulfills vision and rapidly change roadmap to match evolving needs
  • Create and execute end user communication, marketing, and training strategy, rapidly adapting based on feedback
  • Works closely with other Product Owners across TSG to drive synergies in our products, with the goal of reducing friction for end users
    
• Product Delivery (40%)
  • Motivate and inspire product teams by conveying the product vision and helping the team understand the business purpose
  • Maintains a clear, prioritized product backlog based on business value and the product roadmap, continuously reprioritizing to maximize total business outcome
  • Works with appropriate technical teams and third parties to deliver continuous feature releases & upgrades as well as optimizations to the core platform
  • (Internal products) Writes appropriate user stories at the right level of detail for the team, including acceptance criteria and continuously improves based on team feedback
  • (Internal products) Actively participates in appropriate Agile ceremonies for this product
  • (Vendor products) Works with technical teams and vendors to further integrate and simplify access/usability and review/optimize customizable settings and norms for maximum Bain team productivity
  May manage temporary or rotational staff like interns or contractors to help complete this work
• Domain knowledge (10%)
  • Develops, maintains, and demonstrates domain expertise including both internal (Bain) and external (market) trends
  • Understands technical topics at a conceptual level - can collaborate with Technical product management team to inform a technology strategy that aligns with overall product strategy

Qualifications

• 8+ years of experience
• Bachelor’s degree or an equivalent combination of education, training and experience
• Experience owning outcomes across initiatives and coordinating work across cross-functional partners
• Experience working hands-on with software products, including shaping requirements and resolving issues
• Experience using analysis and judgment to prioritize work and make tradeoffs
• Experience working in Agile environments
• In-depth understanding of Agile methodologies
• Ability to influence cross-functional teams ranging in seniority and create a consensus between stakeholders
• Strong communication skills, can explain complex requirements to engineering team or propose strategic direction to leadership team
• (for some roles) Vendor management skills including holding them accountable for deliverables and pushing through roadblocks
• Ability to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions
• Ability to use analysis to prioritize business value
• Demonstrates a leadership mindset and has a positive influence on culture and morale across broader function