E-Branch Relationship Manager
IDFC FIRST Bank
About theRole: The E-Branch Manager will be a key member of the Turbo Cross-Sell function. This role involves leading and enabling a team to achieve business goals, managing customer relationships, and driving operational efficiency. The ideal candidate will be self-driven, possess strong communication and analytical skills, and be capable of managing escalations while enhancing customer experience.
KeyResponsibilities:
Primary Responsibilities
- Lead and motivate the team to deliver desired business outcomes.
- Drive inputs and enable team members to achieve set targets.
- Handle escalations effectively and manage crisis situations with composure.
- Optimize team productivity and operational efficiency.
- Utilize strong MIS and analytical skills to track performance and identify improvement areas.
- Demonstrate excellent people management and team-building capabilities.
- Manage stakeholders effectively across internal and external teams.
- Think creatively and initiate strategies to enhance customer experience.
- Maintain a strong understanding of banking products and processes.
- Conduct market research to evaluate customer needs and identify selling opportunities.
- Manage challenging situations with resilience and a customer-first mindset.
- Collaborate effectively with cross-functional teams and stakeholders to ensure seamless execution.
Education Qualification: A graduate degree in any discipline is preferred.
Experience: Prior experience in banking, team management, or customer relationship roles is desirable.
Skills and Attributes
- Excellent written and spoken communication skills.
- Strong understanding of liabilities and assets products and processes.
- Exceptional convincing and interpersonal skills.
- Proven ability to manage teams and build strong working relationships.
- Strong analytical and MIS reporting capabilities.
- Ability to think innovatively and lead customer-centric initiatives.
- Effective stakeholder management and collaboration skills.