SeniorAdministrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server
HCLTech
Job Summary
Role Summary
Server Support Engineer is responsible for managing, monitoring, and maintaining enterprise server infrastructure (physical and virtual), ensuring high availability, performance, and security of systems across production environments.
Key Responsibilities
Key Responsibilities
1. Server Administration & OperationsManage and support Windows/Linux server environments (installation, configuration, upgrades) Handle day-to-day server operations including patching, backup, and maintenance Ensure high availability and uptime of server infrastructure [HCL - Serv...ces 011226 | Word]
2. Monitoring & Incident Management Monitor server health, performance, and capacity using monitoring tools Investigate and resolve Incidents and Problems requiring technical expertise [HCL - Serv...ces 011226 | Word] Perform root cause analysis (RCA) and drive permanent fixes (Problem Management)
3. Platform & Infrastructure Support Manage: Operating systems (multiple OS versions) [HCL - Serv...ces 011226 | Word] Virtualization platforms / Hypervisors (VMware/Hyper-V) [HCL - Serv...ces 011226 | Word] Storage connectivity (MPIO, iSCSI, SAN/NAS) [HCL - Serv...ces 011226 | Word]\ Support clustering and high availability systems (e.g., MSCS, VCS, VMware clustering) [HCL - Serv...ces 011226 | Word]
4. Security & Compliance Implement security patches and updates Manage: Antivirus / endpoint protection [HCL - Serv...ces 011226 | Word] Authentication services (AD/LDAP/Kerberos) [HCL - Serv...ces 011226 | Word] Ensure compliance with internal security policies and audit requirements
5. Performance & Capacity Management Monitor system performance and utilization Perform capacity planning and optimization Analyze logs and trends to improve system efficiency [HCL - Serv...ces 011226 | Word]
6. Backup, Recovery & DR Configure and manage backup/restore processes Support disaster recovery (DR) drills and readiness Ensure data integrity and availability
7. Documentation & Governance Maintain accurate documentation for: Build/configuration SOPs / runbooks Troubleshooting steps Ensure adherence to SLAs and operational processes
8. Collaboration & Escalation
Work closely with: \\\\r\\\\n\\\\r\\\\nNetwork / Storage / Security teams\\\\r\\\\nApplication teams\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nEscalate critical issues and coordinate resolution across teams\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nRequired Skills & Experience\\\\r\\\\nTechnical Skills\\\\r\\\\n\\\\r\\\\nStrong knowledge of: \\\\r\\\\n\\\\r\\\\nWindows Server / Linux Administration\\\\r\\\\nVirtualization (VMware / Hyper-V)\\\\r\\\\nActive Directory basics\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nUnderstanding of: \\\\r\\\\n\\\\r\\\\nClustering & high availability\\\\r\\\\nMonitoring tools (e.g., SolarWinds, Splunk, etc.)\\\\r\\\\nBackup tools (e.g., NetBackup, Veeam)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nProcess Knowledge\\\\r\\\\n\\\\r\\\\nITIL processes: \\\\r\\\\n\\\\r\\\\nIncident Management\\\\r\\\\nProblem Management\\\\r\\\\nChange Management\\\\r\\\\n\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nOther Skills\\\\r\\\\n\\\\r\\\\nStrong troubleshooting and analytical skills\\\\r\\\\nAbility to work in 24x7 support environment\\\\r\\\\nGood communication and documentation skills\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPreferred Qualifications\\\\r\\\\n\\\\r\\\\nBachelor’s degree in IT / Computer Science\\\\r\\\\nCertifications (optional but preferred): \\\\r\\\\n\\\\r\\\\nMicrosoft / Linux certifications\\\\r\\\\nVMware certification (VCP)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nExperience in cloud (Azure / AWS) is an added advantage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nTypical Work Environment\\\\r\\\\n\\\\r\\\\n24x7 rotational sh
Skill Requirements
Required Skills & ExperienceTechnical Skills Strong knowledge of: Windows Server / Linux Administration Virtualization (VMware / Hyper-V) Active Directory basics Understanding of: Clustering & high availability Monitoring tools (e.g., SolarWinds, Splunk, etc.) Backup tools (e.g., NetBackup, Veeam) Process Knowledge
ITIL processes: Incident Management
Problem Management
Change Management
Other Requirements
Other Skills\\\\r\\\\n\\\\r\\\\nStrong troubleshooting and analytical skills\\\\r\\\\nAbility to work in 24x7 support environment\\\\r\\\\nGood communication and documentation skills\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nPreferred Qualifications\\\\r\\\\n\\\\r\\\\nBachelor’s degree in IT / Computer Science\\\\r\\\\nCertifications (optional but preferred): \\\\r\\\\n\\\\r\\\\nMicrosoft / Linux certifications\\\\r\\\\nVMware certification (VCP)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nExperience in cloud (Azure / AWS) is an added advantage\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nTypical Work Environment\\\\r\\\\n\\\\r\\\\n24x7 rotational shifts / on-call support\\\\r\\\\nHandling production-critical systems with strict SLA commitments
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