Process Specialist
Infosys BPM Limited
Key Responsibilities:
- The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned
- Perform activities delegated as per Service Quality Plan
- Identify metrics to be tracked for the processes
- Report the engagement quality performance on weekly monthly basis
- Perform root cause identification of process failures seek corrective action plans from owners and drive implementation
- Support risk assessment and control activities FMEA deployment
- Validation of Sampling Plan and assess adherence to the Transaction monitoring requirements
- Conduct calibration sessions
- Assessment of the engagement for compliance to controls quality standards and requirements
- Report out deviations from the assessment conducted and follow up with respective owners for actions plans to address the deviations
- Conduct ideation and challenge mapping exercise
- Proactive identification of risks and timely reporting
Technical Requirements:
- Knowledge and Experience of Life and Annuities insurance domain
- Lean Six Sigma YB GB Trained or Certified
Additional Responsibilities:
- Process Management Auditing Gap Assessment Root cause analysis Coaching Feedback
- Process Improvement Problem solving skills Data Analysis
- Good Communication Skill and Comprehension skill
- Ability to handle governance calls with internal and external stakeholders
- Good command over MS Excel and MS PowerPoint
- Job Location Mangalore
- Qualification Graduate