Business Client Service - CLM Helpdesk Associate

HSBC Global Services Limited

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions

We are currently seeking an experienced professional to join our team in the role of Business Client Service - Client Lifecycle Management Helpdesk Associate

In this role, you will:

Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.
Basic knowledge and understanding of compliance and audit standards; the ability to assess risks in accordance to the different type of customers.
Ability to work under pressure, prioritize work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency.
Strong verbal and written communication skills and committed to enhance customer experience through exceptional customer service.
Ability to be flexible, manage priorities whilst remaining calm under pressure, have the drive and resilience with a “can do” attitude.
Attention to detail.
Ability to multi-task, depending on the criticality of the tasks.
Self-motivated and should be able to work under minimal supervision.

To be successful you will:

Must have minimum 2 years of Customer service / Helpdesk experience.
Must have education standard to at least high school diploma and be of a legal working age
All applicants must have successfully completed their probation period
All applicants must have a minimum performance rating of Good and behavior rating of Good in the last two appraisals.
All applicants should have served at least 18 months in their current functional role and department company.
Application form should be copied to respective Line Manager
Have not been previously declined for the same post within the last 3 months on the date of submission of their application.
Have not been on ANY form of Corrective Action within the last 6 months from the date of application.

You’ll achieve more when you join HSBC. www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website ***Issued By HSBC Electronic Data Processing (India) Private LTD***