Application Tester and Support Engineer

Are you passionate about transforming healthcare through innovative technology?

Are you passionate about transforming healthcare through innovative technology?

Life At RioMed

At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.

Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.

Employee Perks

Health Insurance & Wellness Programs

Overseas/International exchange program

Individuals Achievement
Perks

Rewards & Recognition -
Merit System

Upskilling Program -
Trainings

Paid Vacations

Hybrid Work Culture

Referral Bonus

What we look for?

We map competencies and also check for compatibility, to be sure you match the values we inherit.

Passion for Healthcare

Work Ethics

Positive Attitude

Excellent Team Player

Leadership Traits

Self-Motivated

The Differentiator

Global Perspective

Position: Application Tester and Support Engineer

Location: India, Pune

Reporting To: Line Manager

Context and Purpose of the Job

RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture. RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.

The overall purpose of the job is to provide enterprise-level assistance to our client. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Application Tester & Support Engineer responsibilities include resolving configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Main Responsibilities

• Support project delivery by completing tasks assigned by the Reporting Manager and Project Manager.
• Prepare and conduct Cellma product demonstrations for clients, both remotely and on-site.
• Participate in client meetings and provide functional expertise during demonstrations and discussions.
• Perform system configuration activities based on approved business and project requirements.
• Ensure configuration consistency across development, test, and live environments.
• Assist with upgrade planning, patch deployments, and release management activities.
• Create and maintain UAT documents, user guides, workflow documentation, and project records.
• Conduct functional, workflow, and user acceptance testing to ensure solution quality.
• Identify, document, and track defects, CRFs, and system issues through the ticketing process.
• Collaborate with Business Analysts, Project Managers, Development Teams, and other stakeholders to resolve issues and deliver project objectives.
• Support client training sessions, go-live activities, and post-implementation assistance.
• Participate in requirement-gathering sessions and ensure documentation receives appropriate approvals and sign-offs.
• Provide ongoing project support, risk escalation, and cross-functional coordination to ensure successful project delivery. Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Additional Note

• That this a guide to your role you may be asked to do additional tasks as required by the RioMed consistent with the post.

Essential

• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. LogMeIn or Join me)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Strong written & Verbal communication.

Desirable

• Proven work experience as a Technical Support Engineer or IT Help Desk Technician or similar role will be an added advantage
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, MYSQL or Testing technologies is a plus

Line of Reporting

• Reporting to the Manager

Benefits

• Hybrid Work
• Group Medical Policy (for spouse and kids)
• 12 Paid Training Days
• Competitive Rewards & Recognition Programme – Merit System
• Wealth Management Sessions
• 20 Paid Annual Leaves
• Opportunity to travel in India and abroad
• Opportunity to be transferred to other RioMed offices

Apply on: [email protected]