Lead Logistics Customer Experience & Operations Specialist

A.P. Moller - Maersk

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

To deliver seamless end-to-end customer experience by managing bookings, coordination, and customer interactions within the Maersk environment, ensuring accurate execution of services, effective issue resolution, and high customer satisfaction throughout the shipment lifecycle.

You will be Responsible for:
Freight Forwarding experience with Manage customer interactions across channels including handling queries, cases, and service requests
Create and manage bookings, ensure accurate rate checks, billing, and documentation
Coordinate transportation arrangements and support end-to-end shipment execution
Drive customer onboarding, relationship management, and service excellence
Handle contract-related activities and resolve disputes in a timely manner
Ensure clear and professional communication with customers and stakeholders
Support administrative and operational tasks to enable smooth day-to-day processes
Follow standardized processes while exercising judgment to resolve routine issues and escalate complex cases when required

Qualifications

Graduate of any bachelor's degree.

Fluent in English with good communication skills.

What We Offer:

Impact: Be part of a team that directly contributes to global operations.
Opportunity: Unlock professional and personal growth through diverse career pathways.
Innovation: Work with a team that embraces technology and continuous improvement.
Global Exposure: Collaborate across geographies and cultures.
Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].