Technical Support Executive

IMZ

Job Title: Technical Support Executive

Location: Aurangabad

Experience Required: 6months-2 Years

Employment Type: Full-Time

Job Overview:

We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.

Key Responsibilities:

Handle inbound and outbound calls via IVR in a timely and professional manner
Communicate with customers through calls, email, and WhatsApp
Identify customer needs, address complaints, and provide appropriate solutions
Escalate unresolved issues to relevant teams or management
Conduct follow-ups to ensure customer issues are resolved
Maintain accurate customer records in CRM systems
Prepare call logs and generate reports for management

Qualifications:

Engineering degree in a relevant field

Required Skills:

Excellent verbal, written, and phone communication skills
Basic computer proficiency and knowledge of reporting tools
Strong documentation and reporting skills
Understanding of electronics and technical troubleshooting

Additional Requirements:

Willingness to work in flexible shifts, including night shifts

Note:

1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.

2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.