Manager-Current Account
Ujjivan Small Finance Bank
- UPOSITION DESCRIPTION
Manager-Current Account
GRADE : M
DEPARTMENT
Branch Banking, TASC & TPP
LOCATION : Branch
SUB-DEPARTMENT
Branch Banking
TYPE OF POSITION : Full-time
REPORTS TO
BSM / Branch Manager (where ever BSM is not available)
REPORTING INTO
- ROLE PURPOSE & OBJECTIVE
- This role is responsible for acquiring new current account customers from the open market and cross-selling of products/services as per the profile & need of the customers.
- This role drives the current account business for the respective branch and ensure the CA targets for the branch is met.
- The incumbent provides service to NTB current account customers.
- This role also handles cross selling of QR & POS and is accountable for adherence to compliance and regulatory norms.
- SIZE OF THE ROLE
NON-FINANCIAL SIZE
- CA Numbers: 5 to 8 Current accounts (based on vintage)
- CA Values: 9 lacs to 15 lacs incr. CA value (based on vintage)
- TPP Wgt Premium: 0.40 lacs to 0.65 lacs (based on vintage)
- Current accounts, Saving Accounts, Term Deposits, Life insurance, Health/General Insurance, Dmat, Mutual Funds, SIP, ASBA etc
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
- Meet the set targets on current account in terms of open market acquisition
- Focus on building the current account book for the bank
- Understand need and acquire customers who meet the criteria for liability products through either of the below channels:
- Leads generated by branch staff and personal leads
- Referrals generated from existing customers
- Alternate channels
- Maintain the database of the prospects, meet select prospects and manage the relationship thereafter
- Accompany MSE staffs on the field for actively driving conversion of existing borrowing customers into liabilities customers
- Cross sell other products of Ujjivan such as QR, POS & TPP and pass on quality leads to respective MSE loan officers
- Share customer insights/product related feedback with the Branch Manager
- Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
- Reduce customer dormancy and customer attrition by continuous engagement / interaction
- Resolves the customer queries.
- Guide the customer to fill the ‘Account Opening Form’; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents
- Strictly adhere & maintain compliance to KYC norms
- Drive the cross sell of other products such as QR, POS & TPP
- Maintain up to date knowledge of the liability products and services as well as a working knowledge of other products offered in the branch
- Ensure adherence to training man-days/ mandatory training programs for self
- Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
- MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Qualifications
- Graduate, preferably in commerce and related streams
- Minimum 2-7 years of experience in retail branch banking (preferable in CA sales)
- If required
- Basic knowledge on retail banking products especially current account
- Documentation skills
- Process compliance focus
- Communication skills: fluent in the local language
- Courteous customer service skills
- Time Management
- Selling skills
- Telephonic cold calling skills
- Willingness to travel & relocation as per business requirements and career opportunities
- Planning and Organizing
- Customer Focus
- Managing Relationships
- Driving Execution
- Collaborating
- Coaching
- Business Acumen
- Influencing
- KEY INTERACTIONS
EXTERNAL
- Business Teams
- Customers
DATE: 21-06-2025
REVIEWED BY
Date
LAST UPDATED BY: TM Team
DATE: 30 -06-2025