Customer Care Manager

Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables To achieve Spare part targets through dealers/distributors

Governance of Spare part centre.

Identification of distributors.

Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.

Scrutinize dealer’s financial health and do financial planning accordingly.

Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer)

Implementation of strategy/schemes for new product launch.

Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.

Liaison with the Head CCM Farm Machinery and the dealers.

Management & training of field staff.

Experience 1 – 5 years of relevant experience in Harvester’s and Implement business Industry Preferred Qualifications General Requirements Our commitment to Diversity, Equity, and Inclusion