Insurance Process Lead
vBots
We are looking for a dynamic and experienced Insurance Process Associate – Lead to oversee and manage our insurance back-office operations. The ideal candidate will bring strong domain expertise, people management skills, and a passion for delivering operational excellence in insurance processes.
Required Skills & Qualifications
- Bachelor’s degree (preferably in Commerce, Business Administration, or related field).
- 6–10 years of experience in insurance operations (BPO/KPO/Back-office) with at least 2–3 years in a lead/people management role.
- Strong knowledge of US/Global insurance processes (claims, underwriting, policy servicing).
- Excellent communication skills (written & verbal).
- Proficient in MS Office tools (Excel, PowerPoint, Outlook).
- Ability to manage a team, drive performance, and handle client escalations effectively.
- Strong analytical, problem-solving, and decision-making abilities.
- Applied Epic – Insurance Operations Support (Back Office)
- Insurance Claims & Policy Administration
- Client & Escalation Management
- SLA & Quality Management
- Process Training & Team Mentoring
- Data Analysis & MIS Reporting
- Experience in process transitions and setting up new insurance workflows.
- Exposure to automation tools and process reengineering.
- Certification in Insurance (e.g., LOMA, AINS) will be an added advantage.