Inside Sales & Product Support Engineer

Elessent Clean Technologies.

Elessent Clean Technologies is a global leader in process technologies to drive sustainability and carbon neutrality in the metal, fertilizer, chemical and oil refining industries with an unwavering commitment to customer support. We provide extensive global expertise across our portfolio of offerings in key applications – MECS sulfuric acid production, STRATCO alkylation, BELCO wet scrubbing and IsoTherming hydroprocessing. Offering critical process equipment, products, technology and services, we enable an array of industrial markets, including phosphate fertilizer, non-ferrous metals, oil refining, petrochemicals and chemicals, to minimize their environmental impact and optimize productivity. We are dedicated to helping our customers produce high-quality products used in everyday life in the safest, most environmentally-sound way possible, with a vision to make the world a better place by creating clean alternatives to traditional industrial processes.

Overall Function
The Inside Sales & Product Support Engineer provides technical-commercial support for Cleaner Refining M&R offerings, helping regional sales teams identify, develop, quote, and progress aftermarket opportunities. The role serves as a first-line product support resource for standard M&R offerings, prepares complete and accurate quote/proposal packages, coordinates supplier and internal inputs, supports CRM/Epicor data quality, and helps ensure opportunities move efficiently from customer request through quote, order acceptance, and handoff to execution.

Reporting Structure
Direct reporting to regional sales leadership, with dotted-line / functional direction from Cleaner Refining Product Management.
Job Description
This role is primarily focused on Cleaner Refining M&R / aftermarket offerings and will support regional sales teams, Product Management, Proposal Management, Engineering, Commercial Operations, and Project Execution as needed.
Inside Sales & M&R Product Support

Serve as an inside sales and first-line product support resource for assigned standard CR M&R opportunities.
Support regional sales teams and customers with routine product, scope, pricing-input, and quote-status questions; escalate non-standard or higher-risk issues to Product Management, Engineering, Technical Service, Commercial Operations, or Execution.
Help sales teams determine the appropriate standard M&R product scope based on customer request, installed equipment, prior history, and available product guidance.
Support share-of-wallet analysis by maintaining customer/site/product history and identifying repeat or adjacent M&R opportunities.
Capture recurring customer questions, proposal issues, and field feedback to help Product Management improve standard tools, templates, and offering clarity.

Proposal, RFQ & Commercial Support

Prepare complete, accurate, and on-time quote/proposal packages for standard M&R offerings.
Coordinate RFQs to vendors/suppliers and track supplier quote status.
Review supplier inputs for completeness, scope alignment, and obvious commercial/technical gaps before escalation.
Support quote revisions and clarifications.
Support preparation and organization of routine commercial documentation required for M&R quotes, bids, and order handoff.
Assist with PO review against the final quoted scope and support clean quote-to-order handoff to the execution team.

Sales Tools, Systems & Follow-Up

Maintain standard M&R proposal templates, scope descriptions, exceptions/clarifications, and reference packages.
Maintain standard M&R product reference materials, value proposition content, technical literature, installed-base information, and proposal support tools.
Use those materials to support customer meeting preparation, proposal development, and regional sales follow-up.
Help create and maintain accurate Epicor / CRM opportunity, quote, account, and forecast information.
Track customer follow-up items after quotes are issued and help ensure opportunities do not stall due to lack of documentation, supplier input, or internal follow-up.
Maintain quote, proposal, and order documentation in the appropriate systems.

Education and Skills

Bachelor’s degree in Mechanical Engineering or related technical discipline required; Mechanical Engineering strongly preferred.
3-5 years of experience in technical inside sales, proposal support, engineered equipment, aftermarket equipment, refinery/petrochemical equipment, mechanical equipment, or vendor-fabricated products.
Ability to understand basic mechanical equipment scopes, drawings/specifications, supplier quotations, customer requirements, and repair/refurbishment terminology.
Experience supporting RFQs, quote development, supplier coordination, proposal packages, PO review, and order handoff.
Experience with CRM and ERP systems preferred; Epicor experience a plus.
Strong proficiency with Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.
Strong technical-commercial judgment and ability to identify when escalation is required.
Strong written and verbal English communication skills.
Ability to work across time zones with regional sales, product management, engineering, suppliers, and execution teams.
Ability to manage multiple open quotes and customer requests with accuracy, urgency, and follow-through.

Location: Mumbai, India

Recruitment Fraud Notice
Elessent does not ask applicants to pay fees, purchase equipment, deposit checks, or provide banking information as part of the recruiting process. Official recruiting communications will come from an Elessent email address or through our authorized recruiting partners.

Applicants should be cautious of individuals or websites posing as Elessent recruiters, especially if they request payment, personal financial information, or urgent action outside of our normal hiring process.

Suspected recruitment scams may also be reported to the Federal Trade Commission at ReportFraud.ftc.gov or the FBI Internet Crime Complaint Center at IC3.gov.