Hostess

Summary

Customer Service

§ Ensures the delivery of the brand promise and provides exceptional guest service at all times.

§ Provides excellent service to internal customers in other departments as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Establishes a rapport with guests maintaining good customer relationships.

Operational

§ Ensures that minimum brand standards have been implemented.

§ Embraces all “Touches of Hyatt” and the Food & Beverage Top 20.

§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Greets customers and seats guests accordingly.

§ Computes bill according to items consumed by guests.

§ Presents checks/ bill showing amount due.

§ Makes change, cashes checks, and issues receipts to guests.

§ Records amounts received and prepares reports of transactions.

§ Reads and records totals shown on cash register tape and verifies against cash on hand.

§ Quotes price and describes features of items for which money is received.

§ Makes necessary checks needed for specific function.

§ Makes daily transactions on his/ her shift.

§ Gives cash refunds or issues credit memorandums to customers for returned merchandise.

§ Fully conversant with all aspects of the Micros System.

§ Operates cash register by passing price coded items across electronic scanner to record price, compiles printed list, and displays cost of customer purchase, tax, and rebates on monitor screen.

§ Verifies cash received ensuring only genuine money been collected.

§ Verifies all credit cards presented by guest before to validity of the card.

§ Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and cash handling.

§ Reports and explains any discrepancies in outlet checks, daily transactions and reports.

§ Verifies all credit cards presented by guest before to validity of the card.

§ Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

§ Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Personnel

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Ensures high standards of personal presentation and grooming.

§ Fully understands and adheres to Hyatt’s Food and Beverage Vision and Mission.

Other Duties

§ Understands and strictly adheres to the Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.

§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

§ Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.

§ Attends training sessions and meetings as and when required.

§ Carries out any other reasonable duties and responsibilities as assigned.

§ Must remain motivated, competitive, and accountable and posses a solid understanding of current industry trends both local and international.

Qualifications

You will be responsible to provide an excellent and consistent level of service to your customers. The Hostess / Cashier is responsible to assist with receiving guests in the hotel's restaurants, manages the inventory of the outlet, and assists the service staff whenever necessary.

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.