International Webchat/Voice Support

Desired Competencies (Technical/Behavioral Competency)

• Experience in Front Office Customer Service operations is mandatory
• Must have Email & Chat customer service experience
• Capability to work under pressure in a dynamic business environment
• High degree of accountability and excellent interpersonal skills
• Ability to deal with ambiguous scenarios and come out with workable solutions
• Customer focus, Drive for results and ability to take ownership
• Strong English communication skills both spoken and written
• Flexible to work in 24*7 shift environment
• Open to work during weekends
• Ability to complete an assignment within stipulated timeline
• Should be a team player

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Good-to-Have

• Good coordination and interpersonal skills

Responsibility of / Expectations from the Role

Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.

Minimum 2-3 years of experience in customer service projects in international process

Excellent English communication skills both spoken and written