Engineer - Desk Side Services, AMT Asset Management Software
HCLTech
Job Summary
Job Summary : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment
Key Responsibilities
Job Responsibilities : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment
Skill Requirements
Skill Requirement : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment
Other Requirements
Other Requirement : Key Responsibilities 1. Firewall Administration & Configuration Configure, manage, and maintain Palo Alto firewalls (PAN-OS / Panorama) Implement and manage security policies, NAT rules, and access controls [Urgent Req...DDI, LBaaS | Outlook] Perform firewall rule reviews, optimization, and cleanup activities [Urgent Req...DDI, LBaaS | Outlook] 2. Monitoring & Incident Management Monitor firewall health, logs, and security events Troubleshoot network/security incidents and perform root cause analysis Respond to and resolve incidents within SLA timelines [We are loo...ortigate, | Viva Engage] 3. Security & Compliance Enforce network security policies and standards Support IDS/IPS, VPN (GlobalProtect), and threat prevention services [Urgent Req...DDI, LBaaS | Outlook] Participate in audits and compliance activities 4. Change & Release Management Implement and validate firewall changes following ITIL processes Perform upgrades, patches, and firmware updates for firewall devices [We are loo...ortigate, | Viva Engage] 5. Network Integration & Support Support LAN/WAN connectivity, routing, switching, and VPN environments Work with Cisco, Azure, and cloud firewall integrations [Require in...eam member | Viva Engage] Collaborate with SOC, cloud, and application teams 6. Documentation & Reporting Maintain firewall configurations, SOPs, and network diagrams Document incidents, changes, and troubleshooting steps Generate performance and security reports Required Skills & Experience Technical Skills Strong hands-on experience with: Palo Alto NGFW (PAN-OS, Panorama, Prisma Access) Firewall policies, NAT, VPNs, IPSec tunnels Knowledge of: Routing & Switching (BGP, OSPF, VLANs, TCP/IP) [We are loo...ortigate, | Viva Engage] IDS/IPS, proxy, and network security frameworks [Urgent Req...DDI, LBaaS | Outlook] Experience with: Cloud platforms (Azure/AWS firewall integration) [Require in...eam member | Viva Engage] Network monitoring tools and SIEM ITSM tools (ServiceNow) [Require in...eam member | Viva Engage] Soft Skills Strong troubleshooting and analytical skills Excellent communication and documentation skills Ability to work in 24x7 support environments Qualifications Bachelor’s degree in IT / Computer Science or related field 3–10+ years of experience in network security / firewall administration Certifications (Preferred) Palo Alto PCNSE / PCNSA Cisco CCNA / CCNP Security CompTIA Security+ Typical Tools & Technologies Palo Alto Firewalls (PA Series, VM-Series) Panorama / Strata Cloud Manager Cisco ASA / Meraki / ISE VPN (GlobalProtect, IPsec) SIEM tools (Splunk / QRadar) Key Deliverables Stable and secure firewall operations Optimized rule base and reduced security risks Zero or minimal downtime with SLA adherence Audit-ready documentation and compliance alignment
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