Service Delivery with GCP CDL Certification

Tata Consultancy Services

Minimum 5 years of experience in the Escalation Process and 1+ years of experience in one of Google Cloud products

Preferred to have GCP tech certification

Escalation Manager should act as a techno manager by having Experience in

technology and Process in order to address the escalations

Engage timely required technical stakeholders and normalise customer sentiment

Strong ownership and engagement to navigate various internal teams like TECH, ENG,

Account team etc

Identify the hurdles and engage the right tech teams to get the faster resolution for

escalated cases

Solid internal stakeholder and external stakeholder management Leadership and

execution skills to identify Product, Process and People improvements and drive them Escalation manager Roles & Responsibilities Location Gandhinagar Job Function TECHNOLOGY Role Service Delivery Manager Job Id 419629 Desired Skills GCP - IT Service Management Consulting Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING