Microsoft Dynamics 365 CRM Functional Consultant

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Microsoft Dynamics 365 CRM Functional Consultant

Experience : 3 - 5 Years
Job Location : Ahmedabad
Qualification :B.Tech/ B.E. IT/ MCA/ BCA/ Other
Job Description :
We are looking for a skilled and client-focused Microsoft Dynamics 365 CRM Functional Consultant to join our team. In this role, you will play a critical part in analyzing business needs, designing CRM solutions, and driving successful implementations for our clients.
Key Responsibilities :
Collaborate with business stakeholders to conduct discovery sessions and workshops to define functional requirements and optimize business processes. Create user stories and BRF/FRD documents.
Prepare and present functional demos, proof of concepts, and process walkthroughs that demonstrate the capabilities of Dynamics 365 CRM to clients.
Lead D365 CRM implementation projects including configuration, setup, integration of Microsoft Dynamics 365 CRM modules, ensuring alignment with client-specific requirements.
Experience in D365 Sales, Service is mandatory. Experience in Customer Insights and Project Operations will be a BIG PLUS.
Act as a trusted advisor to clients, offering insight into the features, best practices, and roadmap of Microsoft Dynamics 365 (Customer Engagement).
Work alongside development teams to translate business requirements into functional specifications and support solution delivery.
Deliver impactful presentations and training sessions tailored to various audiences, including end users, management, and technical teams.
Design workflows, wireframes, and documentation such as process maps, functional specs, user guides, and solution architecture using tools like Visio and PowerPoint.
Contribute to the creation of Statements of Work (SoW), including time and effort estimates and solution planning.
Support internal teams during the pre-sales phase by contributing to solution architecture, proposal writing, and client engagement strategies.
Develop and maintain strong client relationships by understanding their goals, pain points, and operations.
Stay current with product updates and trends in the Dynamics 365 ecosystem to continuously improve solution delivery and client value.
Required Skills & Experience :
Proven experience implementing and configuring Microsoft Dynamics CRM (2016/2018 and/or Dynamics 365 CE).
Experience with Power Apps, Power Automate, and related Microsoft technologies is a must.
Strong understanding of End-to-End Dynamics CRM business processes, including Sales, Service modules.
Ability to map client requirements to platform capabilities and recommend effective business solutions.
Hands-on experience in functional documentation, business process modelling, and user training.
Excellent communication and presentation skills with experience in client-facing roles.
Company’s perks :
5 days working.
Flexible working hours.
Modern infrastructure and a Friendly environment.
Paid leaves and other performance bonuses.
Festivals, birthdays, work anniversary celebrations, and company outings.