Senior Support Engineer

HCLTech

Pune, Maharashtra
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

Real 2-3 years of experience working / monitoring servers

Know how to start / stop TC Services / servers
Can do RCA for issues in scripts / server issues etc
Can also do some user support as needed.
Since all TC Servers are on cloud and mainly linux / unix to be able to do anything on it, he will have to work on unix.

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