AGM - Active Operations
Vodafone Idea
Location:
Mumbai/Pune/Hyderabad, Maharashtra, IN
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Function: Technology/ IOT/Cloud
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Lead / SME – Charging & VAS
(Central Postpaid Charging and Enterprise Operations)
Job Level/ Designation
M2 (AGM / DGM) – IN & VAS Operations
Function / Department
Central Operations Group / Active Operations / Charging & VAS Operations
Location
Mumbai/Pune/Hyderabad
Job Purpose
Central Postpaid Charging System (RECC/Optiva/Ericsson) and Enterprise Operations Lead/SME will be responsible for overseeing and managing PAN India Operations of Postpaid Charging System (RECC/Optiva/Ericsson) and surround Applications / Eco System and applicable Enterprise platforms, Network and Infrastructure including Cloud. This includes smooth operations of the Platforms, Best in class Business Product Delivery, and Effective Governance.
Role will be responsible for Driving Continuous Improvement, Operational Process optimization with digital mindset. This role requires a hands-on approach to maintain and improve Charging Platforms performance, oversee Cloud and Digital transformation projects, Expansion and Software upgrades. Drive Operational enhancement Programs.
This role is Accountable for statutory audit compliance, operational security points and Revenue exposure due to system/product issues.
Applications: RECC/Optiva/Ericsson IN, Enterprise solutions
Elements: Routers, Switches, Load balancers, Servers, Storages from different make and model
Platforms: Kubernetes Cloud (Open Shift), Linux, ORACLE, VMware etc
Database: Oracle, TimesTen, MySQL etc
Key Result Areas/Accountabilities
Service Uptime – Responsible to achieve 99.999% uptime of all RECC / Postpaid Data Charging Applications and applicable Enterprise platforms.
Emergency Handling – Responsible for Efficient emergency handling with minimal customer and revenue impact. RCA review with OEM/Concerned Stakeholders and ensuring closure of all RCAs. Ensure fix rollout PAN India
Problem Management: Ownership of Corrective Problem Management and Proactive Problem Management. Ensuring availability of RCA/RFO of all incidences, arrange fix for PAN India and rollout. Periodic review of P1/P2/P3 tickets and work towards reductions. Exploring Automation to prevent P1s. Ensuring all Alerts are getting generated in the system and integrated with Alarm monitoring tool.
Governance: Responsible for Periodic review of Operational Processes and rollout. Vendor Governance, SOW finalization, SLA/KPI review. Periodic Operational reviews with Vendor, NOC and Circle. Ownership of Backup, User Access Management and Spare management process. Driving Continuous process Improvement. Explore process automation wherever possible.
Projects: Accountable for driving flawless operational rollouts, ensuring minimal customer and revenue impact. Participate in Expansion/Modernization project, give key operational feedback during project initiation phase.
Application and System Security: Accountable for closure for PAN India security (Operational) open points. Accessing Risk to the system and document the risk and get it approved from management
Statutory Audit Compliance: Participate in discussion with internal and external statutory auditors for audit scope finalization. Establish Standard Operating Procedure to ensure zero compliance breach
Collaboration: Close co-ordination with various Core, IP teams to fix Service impacting incidences. Drive the activity till closure.
Inventory Management: Periodic updates of Inventory and ensure inventory up to date
Core Competencies, Knowledge, Experience
Sound knowledge of Prepaid Voice/SMS/USSD/Data/Policy charging call flow.
Sound knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces/tcpdump.
Should have prior experience of working in Operations domain and aware about operational processes, Risk, Compliance, Security and Governance
Should have strong experience in stakeholder and people management (MS partners OEM Partners, cross functional teams, Circle teams etc.)
Understanding in Cloud technology, Data Core, Voice Core, SMS Services, VoLTE technologies is plus
Must have technical / professional qualifications
BE/B. Tech in Electronics & Communication
ITIL, IP related & Cloud related certification would be added advantage
Years of Experience
10-15 years of experience
Industries to look from
Telecom OEM, Telecom Operator (BSS, Charging, VAS)
Ideal Organizations to look from
Ericsson, Amdocs, Nokia, Optiva, ZTE, Comviva, Route Mobile, 6D Tech, Telecom Operators
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership