Subject Matter Expert (Support&Ops)
HCLTech
Job Summary
We are looking for an experienced L3-level Azure Linux Engineer to manage, support, and optimize Azure IaaS environments. The role requires strong expertise in Linux administration, Azure infrastructure services, and handling critical production issues with end-to-end ownership.
Key Responsibilities
Manage and support Azure IaaS components including Virtual Machines, VNets, Subnets, NSGs, Load Balancers, and Storage Accounts
Perform advanced Linux administration (RHEL, Ubuntu, SUSE) including patching, performance tuning, troubleshooting, and security hardening
Handle P1/P2 incidents , perform root cause analysis, and lead bridge calls with stakeholders
Implement and manage identity & access controls using Azure AD (Entra ID) and RBAC
Monitor infrastructure using Azure Monitor, Log Analytics, and Defender for Cloud
Ensure security compliance (CIS hardening, patch compliance, encryption, vulnerability management)
Automate infrastructure provisioning using Terraform / ARM templates / scripting
Design and manage networking components including route tables, load balancers, and connectivity solutions
Support cost optimization and performance tuning initiatives in Azure
Collaborate with application, DB, and DevOps teams for deployment and issue resolution
Create and maintain runbooks, SOPs, and technical documentation
Skill Requirements
Primary Skills
Strong experience in Azure IaaS services (VMs, Storage, Networking)
Deep expertise in Linux Administration (L3 level)
Experience in incident management & troubleshooting (L3 support)
Hands-on with Azure security & monitoring tools
Secondary / Good to Have
Infrastructure as Code ( Terraform / ARM / Bicep )
CI/CD exposure (Azure DevOps)
Scripting (Shell / Python / PowerShell)
Knowledge of Windows (L2 level) and hybrid environments
Other Requirements
Experience & Qualification
6–10+ years in IT infrastructure / cloud support
Minimum 3+ years in Azure IaaS operations
Strong exposure to production support environments (L3 role)
Key Competencies
Strong problem-solving and RCA ownership mindset
Ability to handle critical escalations independently
Excellent communication and stakeholder handling
Mentoring L1/L2 team members
Role Expectation (L3 Level)
Act as final escalation point for complex issues
Provide technical solutions and architectural inputs
Drive automation, optimization, and governance improvements
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-