Field Quality Manager

Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables Develop and own the Channel Partner Quality Framework, including standardized Field Quality Plans (FQP), Inspection & Test Plans (ITP), installation SOPs, defect checklists, photo/video documentation protocols, and digital quality tools/apps tailored for distributed rooftop/C&I projects

Define mandatory quality gates and checkpoints that channel partners must follow

Conduct partner onboarding quality training

Perform regular field quality audits and surprise site visits

Manage third-party inspection agencies (TPIs) deployment

Handle non-conformance management

Oversee the warranty certificate issuance process:

Verify completion of all quality inspections, commissioning tests, punch-list closures, and documentation

Authorize and issue company-issued warranty certificates to end-customers upon confirmed compliance.

Ensure digital/QR-coded certificates (where applicable) are generated, registered (e.g., in national portals or internal systems), and shared with customers, partners, and relevant authorities for subsidy claims or discom approvals.

Maintain records of issued certificates, linked to serial numbers, installation details, and partner accountability for future claims handling.

Monitor and analyze quality KPIs across the channel network

Drive partner performance reviews

Ensure compliance with:

MNRE / PM Surya Ghar Muft Bijli Yojana quality & empanelment norms

BIS/IEC standards for components and installations

CEA / state discom grid-interconnection & safety requirements

Company performance guarantee / warranty terms

Support pre-dispatch inspections (PDI) at vendor/warehouse level and random material audits at partner warehouses.

Interface with key stakeholders

Provide field quality insights and defect trend data to product, procurement, and R&D teams

Lead digital quality transformation

Contribute to partner ecosystem development

Experience

Experience: 8–10 years in quality roles, with minimum 4–6 years in solar PV — preferably in channel partner / dealer / distributor models for distributed/rooftop solar (residential + C&I). Direct EPC experience is acceptable but channel oversight experience is strongly preferred.

Proven track record of managing quality in decentralized, partner-executed solar projects across multiple Indian states, including involvement in warranty/commissioning certification processes.

Industry Preferred Solar Qualifications Education: B.E. / B.Tech in Electrical Electronics Engineering (preferred: certifications in Solar PV Systems, ISO 9001 Lead Auditor, Six Sigma, or Quality tools) General Requirements Strong technical knowledge of solar PV systems (modules, inverters, mounting structures, BOS) and Indian rooftop realities (diverse roof types, labour variability, monsoon impacts, discom processes)

Experience in auditing/monitoring third-party installers/channel partners without direct control, and in final quality sign-off for warranty issuance.

Excellent analytical, problem-solving, and root-cause investigation skills.

Proficiency in quality tools (Pareto, Fishbone, FMEA), MS Office, ERP/QMS/digital inspection platforms, and warranty management systems.

High travel willingness (60–80% field time across states).

Strong interpersonal, negotiation, and influencing skills to enforce standards with independent channel partners.

Ability to thrive in a fast-paced, high-volume distributed business with variable partner capabilities.

Our commitment to Diversity, Equity, and Inclusion

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