Senior Manager - Process Design

Curefit

This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our EBO stores involving our customers, outlet managers, cash / payment / stock reconciliation (at outlet level), as well as their respective monitoring and support functions (at the central level) including store operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized store operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.

Process Engineer, Process Improvement, Design and Process Engineer

Defects & breaches
Cost
Productivity
Quality
Experience

The owner and the design team under the owner will be responsible for:

Store operations SOP design & roll out
Manpower design & roll out
Operations cost improvement
Product margin improvement
Experience enhancement initiatives
Safety compliance initiatives
Utilization / productivity improvement initiatives across stores
The role would cover all stores across the country and will play a pivotal role in scaling up the business through standardisation.

Qualifications And Skills

Design thinking and strong problem solving
Influencing skills and stakeholder management
High attention to detail, highly observant
Strong data orientation
Technology - first and Process simplification mindset
Understanding of Retail business - good to have