Director, Services
Octave
Workplace Type: Hybrid
Req Id: 3151
Responsibilities
- Services Stakeholder for APAC region
- Work closely with regional sales team & System Integrators to vet the project estimation and scoping details and provide feedback during proposal process.
- Work closely with cross functional leads stakeholders ( Legal, Finance & HR etc…)
- Understands basic revenue models and P/L; meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and
- initiating corrective actions.
- Responsible for implementing project governance, approval, and measurements with roles, accountabilities, best practice standards and processes.
- Roll out standard implementation methodology
- Standardize project execution plan
- Ensure seamless delivery of Qognify projects providing support and guidance to delivery teams. Mentor services team members
- Establish baselines for procedural reviews and project performance evaluations based on the defined KPI’s (via project reviews)
- Cost
- Resource
- Timeline
- Customer Satisfaction
- Ensure teams follow the best practices and standard project management process defined at Qognify:
- Issue management plans
- Process/ tools to report, track and resolve issues
- Status report format to track regular status reporting
- Project plan (project template)
- Resource assignment and work estimation
- Communication plan is identified
- Communicate (to leadership & enterprise)
- Project portfolio health, accomplishments and milestones
- Project portfolio and budget vs. forecast variances
- Resource requirements and forecast
- Perform pert analysis on project execution level as well as process execution level for continuous improvements
- Facilitate online project management tool adoption and support
- Directly responsible for improving and maintaining long-term customer satisfaction.
- Resolve issues and strengthen partnership with the customers.
- Engineering degree or equivalent
- PMP certification (preferred) and/or MBA
- Extensive experience of project and customer management
- At least 7+ years of experience leading software implementation teams, ideally involving ability to lead teams and manage people
- Proven Project management experience in the area of Incident Management and Command & Control projects in one of the following areas: Safe city , Critical facility , Railways , Banking & Airports ) – an advantage
- Security and/or Operational projects background in solution oriented companies
- Ability to proactively plan and manage interactions with the customer in various ways and formats
- Understand the client business and technical environment
- Excellent communication and presentation skills
- Is able to identify potential challenges, resolve them in advance and prevent escalations
- Estimated 30% travel
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.