Systems Engineer - IT Service Management

Job Description:

• Candidates should be able to work on Desktops Laptops servers and networks
• Should be experienced in day to day IT support with respect to managing endpoints desktops laptops IP Phones
• Should have Good knowledge in implementation administration of servers
• Knowledge on Active Directory Services DHCP DNS
• Basic administration of LAN infrastructure switches firewall routers
• Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents
• Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests
• Candidate should be aware of different tools used for capacity management availability managements
• Experience in Asset management and various IT reports
• Should be flexible to work in different shift timings and coordinate with different teams across geographies

Key Responsibilities:

• Candidate should be aware of the below
• Cisco Routers 8200 or 8300 series
• Cisco switches 9200 9300 9500 series
• Switching routing in depth
• BGP OSPF configurations
• Firewall Knowledge FTD 2100
• Data Centre Management
• LAN Cabling
• End device LT DT management
• IT Security parameters like encryption Patches Qualys Guard WS1
• Windows Knowledge SCCM WSUS DHCP DNS Antivirus
• Proxy Knowledge Zscaler
• Telco Service Providers management
• Team Handling
• Team Mentoring
• Provide training both technical Soft skill etc

Preferred Skills: