Sales Operations & Contracting Executive

Job Title: Sales Operations & Contracting Executive

Key Responsibilities

Sales Contracting

• Prepare customer proposals, quotations, Statements of Work (SOW), Master Service Agreements (MSA), NDAs, Purchase Orders, Order Forms, and renewal documents.
• Coordinate with Sales, Legal, Finance, and Delivery teams to complete contractual documentation.
• Track contract status and ensure timely execution by all stakeholders.
• Maintain contract repository and version control.
• Review customer contracts for completeness before execution.

Vendor Registration & Compliance

• Maintain required company documents for vendor onboarding.
• Coordinate with Finance and Compliance teams for certifications and statutory documents.
• Track renewals of vendor registrations and certifications.

ISO Compliance & Process Management

• Coordinate and support ISO 9001, ISO 27001, and other management system audits.
• Maintain ISO documentation, SOPs, process documents, policies, and records.
• Coordinate internal and external audits and ensure timely closure of audit observations.
• Work with process owners to ensure compliance with quality and information security standards.

AI-Enabled Productivity

• Utilize AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar platforms to improve documentation quality, reporting, proposal creation, meeting summaries, and business process automation.
• Identify opportunities to automate repetitive operational tasks using AI-powered tools.

Documentation Management

• Maintain documentation repository.
• Organize executed contracts and amendments.
• Ensure document confidentiality and compliance.
• Support audits by maintaining complete documentation.

Cross-functional Coordination

• Work closely with:
• Sales Team
• Customer Success
• Finance
• Legal
• Delivery Team
• Procurement
• Marketing (where required)

to ensure smooth execution of customer contracts and sales processes.

Technical Skills

• Strong Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas)
• Microsoft Word
• PowerPoint
• Google Workspace
• Document management systems

Soft Skills

• Excellent written and verbal communication
• High attention to detail
• Strong organizational skills
• Time management
• Problem-solving ability
• Ability to manage multiple priorities
• Customer-centric mindset

Experience

• 2–5 years in Sales Operations, Contract Management, Proposal Management, Commercial Operations, or a similar role.
• Experience in IT Services, SaaS, Software Products, or Technology companies is preferred.

AI-Enabled Productivity

• Utilize AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar platforms to improve documentation quality, reporting, proposal creation, meeting summaries, and business process automation.
• Identify opportunities to automate repetitive operational tasks using AI-powered tools.
• Continuously explore new AI solutions to enhance team productivity and operational efficiency.