Debt Manager-Flows-Used Car Loan
IDFC FIRST Bank
About the Role
The Collection Manager – Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in the assigned territory. The role focuses on efficient and optimized EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the broader organizational objectives of the bank.
Key Responsibilities
Primary Responsibilities
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency by bucket and DPD, with a focus on non-starters.
- Allocate targets and ensure achievement through agencies or in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate the recovery process.
- Recommend legal action for non-recoverable cases and follow up with the legal team for closure.
- Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.
- Not explicitly mentioned in the job description.
Education
- Graduate – Any discipline
- Postgraduate – Any discipline
- Relevant years of experience in Collections.
- Strong organizational and communication skills, ability to manage teams and agencies, proficiency in tracking and analyzing delinquency data, and adherence to legal and process compliance.