Risk Analytics - Process Mapping and Process Management - Senior

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Process Mapping & Process Management

Experience: 3–5 years

Role Summary

The Senior Analyst will support end-to-end business process mapping, process governance, and process management initiatives across P2P, O2C, AP/AR, logistics, and operational processes. The role focuses on documenting AS-IS / TO-BE processes, standardization, and process excellence initiatives.

Key Responsibilities

Lead end-to-end process modelling, capturing baseline current-state workflows and designing optimized future-state maps using standard notations (e.g., BPMN 2.0)
Develop and maintain process repositories, including process maps, SOPs, and control documentation.
Support process governance frameworks, including standardization, version control, and change management.
Identify process inefficiencies, control gaps, and improvement opportunities through stakeholder discussions and walkthroughs.
Drive process optimization initiatives, including simplification, standardization, and automation readiness.
Facilitate process workshops, stakeholder interviews, and requirements gathering sessions.
Support process performance management, including defining KPIs/KRIs and monitoring process health.
Collaborate with cross-functional teams (Finance, Supply Chain, IT, Operations) to ensure process alignment and consistency.
Support documentation creation: BPMN flows, TO‑BE designs, business requirements, UAT support, and process governance.
Contribute to digital transformation initiatives by enabling structured process documentation and identifying automation opportunities (RPA/AI).
Participate in pre-sales support, value analysis, estimation, and business case preparation when needed.

Required Skills & Tools

Process Mapping & Documentation: BPMN, Visio, ARIS, Signavio
Process Management: SOP creation, process governance, control documentation
Analytical Skills: Root cause analysis, process improvement techniques
Automation: Exposure to RPA tools (UI Path, Automation Anywhere), ML-assisted solutions
Stakeholder Management: Workshop facilitation, requirement gathering
Domain Knowledge: P2P, O2C, AR/AP, logistics, telecom services, vendor management, ITSM

Preferred Experience

Experience in business process mapping and process management engagements, including AS-IS / TO-BE design and process standardization
Exposure to process excellence frameworks such as Lean, Six Sigma, or continuous improvement methodologies
Experience in process transformation, operating model design, and process harmonization initiatives across functions
Prior involvement in process governance, SOP standardization, and control framework design
Internal Audit and Risk experience is highly preferred.

To qualify for the role, you must have:

Bachelor’s degree in computer science or related discipline; master’s degree preferred.
3–6 years of relevant experience Business process mapping, process management.

What We Look For

Working collaboratively in a team environment
Excellent oral and written communication skills
High attention to detail, particularly in risk, data accuracy, and control-oriented contexts.
Strong analytical and problem-solving skills
BE, BTech, MCA degree required.

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