SME - Cortex XSIAM ,Cortex A, ADEM
HCLTech
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Palo Alto Tools, Adhering To Slas To Maintain High Service Standards.
2. Mentor Team Members And Administrators On Palo Alto Xsiam Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Effective Documentation To Support Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings, Utilizing Palo Alto Cortex To Understand And Address Any Issues Faced By Clients.
5. Conduct And Validate Analyses, Including Root Cause Analysis And Trend Analysis, Using Data From Palo Alto Adem Digital Experience Monitoring To Prepare Performance Reports For Key Business Stakeholders.
Skill Requirements
1. In-Depth Knowledge Of Palo Alto Technologies, Including Palo Alto Xsiam And Cortex, Demonstrating Advanced Proficiency In Their Application.
2. Strong Analytical Skills For Conducting Root Cause Analysis And Trend Analysis To Drive Performance Improvements.
3. Excellent Communication Skills To Effectively Liaise With Business Stakeholders And Clients.
4. Familiarity With Documentation Practices And Sop Preparation In A Support Operations Context.
Other Requirements
1. Optional But Valuable Certifications: Palo Alto Networks Certified Network Security Engineer (Pcnse), Palo Alto Networks Certified Security Automation Engineer (Pcsae)
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